Application Support Analyst Vacancy In Iqvia

Hiring Organization / Company: Iqvia
Basic Salary: To Be Discussed
Employement Type: Full-Time


Job Details:

Responsibilities:

  • In charge of technical assistance services and provides a first line support service.
  • Register the calls in the Help Desk Management tool according to the agreed procedures
  • Provide remote technical assistance to the customers in order to solve the problems related to the product use or a malfunctioning order
  • Telephone/email/network based support to the customers
  • Report the customers’ problems to the relevant department, identifies and communicate the solution to the customer
  • Involve or invoke the company’s technical assistance resources for a customer service visit when a remote solution is not possible
  • Follow up the incidents until their resolution or their closing
  • Alert the Help Desk Supervisor or Help Desk Manager in case of issue
  • Update and complete the helpdesk knowledge database
  • Keep himself/herself updated on the company products
  • Act as a reference for his/her colleagues
  • Share the information with the other team members and the management
  • Contribute to the integration of new colleagues (training, monitoring)
  • Contribute to the improvement of the tools and procedures
  • As required, assist or provide training for clients

Requirements:

  • Bachelor's degree in a Computer-related field is preferred.
  • 3-5 years of experience in a supporting position is a must.

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.



Job Location Information:
City: Cairo
State: C
Country: Eg
Location: Cairo

Date Posted: 2021-09-15
Job Listing No# : 18194


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