Technical Support Specialist (freebsd Expert) - Remote Vacancy In Hostpapa

Hiring Organization / Company: Hostpapa
Basic Salary: To Be Discussed
Employement Type: Full-Time

Job Details:

Position Summary:
HostPapa Inc. is a leading web hosting and cloud services provider for small- to medium-sized businesses, with over half a million websites hosted worldwide.
One of Canada’s fastest-growing technology companies, HostPapa is based in Burlington, Ontario, but our workforce is almost entirely remote (even before COVID!), allowing us to hire the best and brightest talent from all corners of the world.
We are looking for someone with advanced FreeBSD, cPanel web hosting, and server administration to join our amazing Technical Support team. This is a remote position where you will be working from your home environment.
Schedule (all on Eastern time Toronto):

  • 10:00 am - 7:00 pm
  • 7:00 pm - 4:00 am
  • 2:00 am - 11:00 am

What you’ll do:

  • Solve customers’ technology issues and communicate with them via a ticketing system (email).
  • Install, configure, maintain, and solve errors for content management systems including, WordPress, Drupal, Joomla, etc.
  • Deploy security and PHP updates in the FreeBSD environment.
  • Review email logs, determine why an error is happening, and solve it.
  • Troubleshoot why a website is slow or not loading.
  • Handle migrations from external providers to our servers.
  • Ensure the migrations are completed successfully with no errors or issues.
  • Work with cPanel scripts to tweak settings or fix accounts.
  • Provide customers with a “WOW!” experience.

About you:

  • Two years of experience working as a technical support representative in a web hosting environment.
  • Experience with FreeBSD it’s a must.
  • Experience with cPanel/WHM servers at root level it’s a must.
  • Quickly and successfully diagnose and mitigate typical web hosting problems, examples include: mail deliverability, CPU load, Apache outages, and similar technical issues in different operating systems(Centos, Ubuntu, FreeBSD, etc.).
  • Knowledge of virtualization systems (KVM and Xen) on both the hypervisor and guest VM levels.
  • Basic bash scripting skills and ability to understand basic bash scripts.
  • Ability to work independently and proactively with a drive to learn, improve, and advance.
  • Good communication skills, using grammatically correct and well-spoken verbal and written English, resulting in being able to politely and successfully communicate with other team members, departments, or 3rd party vendors regularly.
  • Own Linux or macOS workstation, regularly updated and secured.


  • Experience with Windows Server.
  • Experience with Plesk Onyx.
  • Experience with DirectAdmin.

What we offer:

  • Work from anywhere - this is a remote opportunity
  • A competitive salary that values you and your unique skill sets
  • Career advancement & professional development opportunities to help you reach your full potential
  • Flexible work arrangements to support work/life balance

About us:
At HostPapa, we’ve been committed to providing a complete array of enterprise-grade cloud services solutions to every business owner since 2006. These services, traditionally out of reach to smaller businesses, are offered in a one-stop shop, making it quick and easy for customers to select the services they need to grow. We back these offerings with 24/7 award‑winning customer support in four languages.
Our HostPapa family values diversity and inclusion. We have a friendly company culture built on trust and respect spanning the entire company. With the acquisition of several companies into our product portfolio within the past year, we’re growing at an incredible rate and have ample opportunities for career growth.
Come join our talented team of enthusiastic, hard-working, passionate, driven people engaged in meaningful, innovative work. We can’t wait to meet you!
HostPapa is an equal opportunity employer committed to diversity and inclusion. As a multicultural organization, we encourage individual achievement and recognize the strength of our diverse team.
HostPapa is committed to providing accommodations for people with disabilities. If you require accommodation, please let us know, and we will work with you to meet your needs. Accommodation may be provided in all parts of the hiring process.


Job Type: Full-time

Work Location: Multiple Locations

Job Location Information:
City: مصر
State: مصر
Country: Eg
Location: مصر

Date Posted: 2021-09-14
Job Listing No# : 18189

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